Customer service

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Progressive launches Accident Response, Crum & Forster introduce new insurance for CISOs and Tokio Marine Group partners with Resilient Cities Network, plus more insurtech news.

A new study from CCC examines key factors affecting customer satisfaction.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

Technology is changing every aspect of the customer experience and can be a deciding factor when it comes to retaining policyholders.

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.

Mark Debus, clinical manager of behavioral health at Sedgwick shares how social media and other technologies are affecting our mental health in today's world.

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 U.S. Auto Claims Satisfaction Study.

Argo Group CEO Jessica Buss shares insights on managing purposeful leadership and work-life balance

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

With the adoption of AI, how will the role and responsibilities of live agents change?

DIY digital life insurance platforms can offer a quick, convenient way to find and obtain a policy solution.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

Insurers continue digital transformation for operational excellence across the value chain.

A new study finds that today's middle Americans are facing a life insurance coverage gap due to a lack of information.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

In the context of quick pricing, artificial intelligence can play a key role in formulating customer segments and creating appropriate policy packages.