Ara Trembly

A new study shows, surprisingly, that outsourcing internal help desk functions is declining, despite the cost savings.

Getting a job is tough everywhere, but IT job seekers still put insurance at the bottom of their wish lists.

Insurers take note: The USPS suggests that customers appreciate the safety and security of paper statements sent via snail mail.

There’s no question that solid state drives cost more than their magnetic counterparts, but do the costs still outweigh the benefits?

A frozen screen is annoying, but when that screen is part of a mission-critical application, the consequences could be far-reaching; a new software tool offers hope.

NASA says the overall sea level has declined over the past year, so what are insurers to think?

An IVANS survey reveals why agents are so reluctant to look to social media for communications and customer service.

Proactive response is the key; government action is not the answer.

How far is too far when it comes to gathering and sharing information about potential customers?

Researchers say that old and useless files are taking up valuable space in our systems, space that data-intensive insurance enterprises can’t afford to lose.

While insurers are dealing with the limitations of “legacy” systems, newer mainframes are making headway by solving legacy problems.

It seems the demands of virtual and cloud technologies may be overheating older insurance hardware systems, but will we replace them?

A new study says most IT operations have and use steering committees, but do these committees have any real say in what goes on?

Computer modeling has successfully predicted the geographical spread of West Nile virus; can other diseases be far behind?

Will new problems with credit ratings and international economies short-circuit growth in IT spending? Quite possibly.

Data security isn’t the only risk associated with cloud computing; physical security is also a challenge.

An experimental device is alleged to read a driver’s intention to brake, but its practicality and reliability is questionable.

A forecast increase in overall IT spending and in cloud computing funding will have to wait for insurer fears to subside.

An IBM study confirms consumer demand for technology, but hurdles remain.

Congress is patting itself on the back for its new bill, but the fix is far less than is needed.