Chris McMahon

Market conduct exams, privacy and data protection rank at the top of insurers' regulatory concerns, according to a recent survey.

Having established core capabilities last year, chief risk officers now are focused on making core processes and tools work better, according to Ernst & Young survey.

However, a lack of testing tools and lower-quality assurance resources are holding back mobile website and app developers and IT professionals, according to survey.

The insurer's usage-based insurance program could next leverage GPS, smartphones and OEM telematics hardware, company says.

The vast majority of insurers report positive impact on bottom line, but a survey by Towers Watson finds applications and adoption rates vary substantially by line of business and insurer size.

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

The usage-based insurer adds new feature to its app to help San Francisco customers avoid parking tickets; says other markets will soon follow.

However, gaps exist between business' and IT's expectations, definitions and applications, according to Strategy Meets Action.

Risk transfer opportunities just beginning to be realized, Towers Watson says; 90 percent of CFOs surveyed expect to see prices decrease.

Oklahoma and Michigan rank highest last year, according to insurance consulting services company Perr&Knight; five-year trend unabated.

More than half of Chicagoland drivers drive fewer than 10,000 miles per year, insurer says; fuel costs and heavy traffic discourage driving.

Rates in aggregate have increased for three consecutive years, according to Towers Watson, but have slowed.

In 2012, PIP claims reached an annualized $14,207 per claimant, Insurance Research Council says, despite decreasing severity of injuries.

Document and content management is accelerating the insurer’s ability pay medical bills, shorten claim cycles and distribute information internally and externally.

Suite of predictive models offers insurers the opportunity to score driving behavior across multiple vehicles and vehicle usage patterns across multiple drivers, LexisNexis said.

Health care, finance and insurance are among the top five industries driving demand, according to Burning Glass Technologies; average advertised salary: $94,000.

Data analysis, processing and results distribution enables ProSight’s customer service team to access all client history and claims data.

IMS UBI Intelligence includes hardware, logistics, support, communications, secure data warehousing and analytics.

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.

Amica Mutual, Erie and Nationwide ranked highest in homeowner claims satisfaction, according to J.D. Power.