Ed Fenwick

While fads for managing and improving business processes come and go with regularity, there is an underlying approach to successful processes that never changes.

“Innovate or die” is a phrase often bandied about these days, and for insurance companies, it’s advice to take to heart.

Carriers still challenged with aligning operating expenses with the "new normal" should pursue a transformational strategy rather than an incremental approach.

Insurers’ self-service strategies should be about bringing together process management and customer experience management.

Management teams have found a need to reset their strategic direction in 2010, so it's imperative insurers improve project execution.