Joe McKendrick

Form factor and flexibility are what computer users want.

IBM study finds consumers more likely to buy from agents or intermediaries than websites.

Catching instances of fraud is good, but the downstream effects can be even more impressive.

The convenience and scalability the cloud offers is too great for the industry to ignore any longer.

Like other paradigmatic technologies before it, cloud is just a tool that requires the right people working on it in the right environment to be effective.

These 8 pillars provide the competitive advantage every insurer is looking for in the post-digital era.

Top tech talent isn’t necessarily out of reach, you just need to know where they're hanging out and what challenges they're looking for.

Seven tips that will put your corporate IT services on par with the ease-of-use of Amazon or Salesforce.

Job descriptions for the business intelligence analysts that will pave your way to smarter, more efficient operations.

The list of questions advanced or predictive analytics can answer within an enterprise is making for a strong business case within insurance organizations.

Mainframes are more expensive up front, but may cost less over the long run.

Software-defined data centers won't arrive all at once, but are on their way to gradually becoming a reality.

Investing time and capital in the latest flux capacitor is too risky for many organizations.

The coming year will see new modes of computing drill deeper than ever into the insurance enterprise.

How a branch of Blue Cross turned its entire organization on to data analytics.

2013 will be the year we start to see less of the big server and storage rooms.

Cloud, customer experience and analytics will dominate IT budgets in 2013, analysts predict.

AIG's business and IT leaders worked closely together to return the carrier to profitability.

Avoiding a "BPM by Post-it note" strategy is necessary if initiatives are going to do what they're supposed to.

Everybody wants tablets and smartphones in their stockings and under their trees this year. Guess what that means for CIOs in January?