Joe McKendrick

Even the best-aligned insurers face IT departments not quite getting what the users want, and users not understanding how IT operates.

Not treating data quality as an IT issue and taking critical enterprise info out of employees' heads are two of the keys.

Insurer says achieving efficient, green data centers need not be expensive or overwhelming.

Risk management is only the first of many apps and functions that can be delivered via cloud-based services to insurers.

A more integrated and holistic approach to the delivery of health care is crucial.

Messaging and collaboration, and infrastructure have even the largest of carriers reaching for the cloud.

A good reputation will prevail over all, especially in the insurance marketplace.

For those who see converting to a green facility as daunting or expensive, Aflac has five words: it's okay to start small.

Seriously engaging and understanding the customer is of dire importance.

Without cloud, insurers risk obsolescence as their competitors may win on cost and efficiency alone.

As part of its green strategy, Allstate is pursuing “aggressive virtualization,” which dramatically cut the amount of servers and storage needed to support present and future operations.

Insurers must ask themselves ‘What?’, ‘When?’ and ‘Why?’ while defining their cloud adoption strategy.

The boundary between where social networking for an employer stops, and personal networking begins keeps getting fuzzier and fuzzier.

BPM was front and center at this year's IBM Impact conference, which may be a first for IT-leaning audiences. The fusion has finally arrived.

Expert believes cloud, for insurers, is “the next phase in the logical evolution in the delivery of IT services.”

For insurers like SafeAuto that heavily rely on online consumer engagement, robust application uptime and performance means the difference been competitive edge and sure trouble.

Perhaps this isn't surprising, as smaller firms have a lot more to lose if they have fraudulent accounts in their midst.

Narragansett Bay Insurance’s CIO offers tips for insurers on how to best leverage the cloud while minimizing risks.

While mainframes are still both viable and valuable, perhaps the key to this semantic pretzel is that the needs of the business must come first, and executives shouldn’t rush to adopt new systems simply because they're the latest-and-greatest new tech.

Starting slowly and establishing best practices from the outset are two keys to mitigating cloud computing's risks.