Joe McKendrick

While the law may eventually get watered down, the transparency and accountability of information will live on as perhaps insurers' most important corporate value.

Social media is invaluable in helping people find each other, share information, communicate and learn, but it's not without its pitfalls.

While Web apps are a critical part of many insurers’ business strategies, there needs to be better, more systematic approaches to addressing potential performance issues.

Experts say the answer might be a hybrid cloud and on-site computing model.

Experts believe insurers eventually will buy into the cloud hype, but in the form of "private clouds" contained within enterprises and close partners and agents.

There's been intense debate among insurance tech people lately over what SOA is—or is not—supposed to accomplish. Fortunately, experts at last month's International SOA Symposium have answers.

What would it look like if Apple's “I'm-a-Mac” commercials were elevated to the enterprise level?

While the government continues to fumble with determining its oversight plan, insurers struggle with their own compliance efforts.

The challenge to insurance IT proponents is while they have the support of their companies, they need to do a better job of linking IT projects to actual business gains.

Zach McCoy, SVP at Kaplan Compliance, offers four recommendations for insurers currently seeking to adopt business process management.

We already know the self-service ethic is a winning approach for many insurers, so why not self-service IT?

Insurers must encrypt or mask sensitive data that leaves production environments regardless of its destination.

IT departments are now expected to play a feature role in driving the future growth of the business.

Insurers should think less about functions and the data itself, and focus instead on processes.