Customer experience

The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines.

A recent survey identifies insurers' highest-priority investment areas over the next two years.

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

App offers a customized dashboard to help members create and track personal wellness goals and milestones.

Online consumers who access social networking sites from a smartphone are more likely to read, comment, like or share content posted by a company than their PC counterparts.

The most widely regarded as well as the most vilified state-run operations are experiencing technical glitches and data-management challenges.

Private exchanges change the way employee benefits have historically been offered; now the employee makes the decisions about their health care.

Insurer deploys new software to re-engineer its point-of-sale system.

Forrester Research finds apps are helping insurers increase revenues, decrease loss expenses and reduce risk.

The online offering is designed to improve communication with policyholders, insurer says.