Customer experience

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.

Cross-channel ad spending is a more effective way for insurers to spend ad dollars, according to survey.

Policy admin transformation project intended to improve operational efficiencies and customer service, insurer says.

The aim is to get people more invested in taking care of themselves; consumers wear the devices and activity data is uploaded to be verified and reward them for their participation and efforts.

The social media analytics engine is intended to help combat workers’ compensation fraud.

Life Portraits offers a straight-through processing application of illustrations to e-application and automated underwriting.

Despite open enrollment for Affordable Care Act plans not starting until November 15, a new report estimates that nearly 7 million adults may be able to enroll through special enrollment periods.

As more consumer and household goods are equipped with connected sensors, opportunities for risk mitigation and pricing are on the rise.

Marketing and IT remain far apart on how much weight each puts on the need for collaboration and interaction, but the gap is closing fast, according to a report from Accenture.