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Casey Kempton, president of personal lines at Nationwide, addressing the Insurtech Insights conference, said carriers should work to educate policyholders about what to expect from weather claims.
June 10
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New insurance intelligence tools and platforms aren't replacing agents—they're empowering them.
June 9
Mylo -
Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.
June 3
Callvu -
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Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study.
May 28
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The latest TransUnion report on insurance shopping trends found, like J.D. Power's research, that auto insurance shopping has increased again after dropping at the end of 2023.
May 22
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Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.
May 22
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Megan Sharpe, vice president for direct to consumer media and strategy at Gerber Life has seen the insurer through internal and external, to better support one-on-one marketing to policyholders.
May 19
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Jess Keaney, chief product & technology officer of Duck Creek, discusses how technology is making the insurance process more transparent and even more empathetic for policyholders
May 15
