Customer experience

Auto-Owners Insurance, State Farm, Amica Mutual, American Family and The Hartford score above industry average in the 2011 survey.

Customer service and streamlined operations the ultimate goal of this legacy overhaul.

AXA stands out in claims, underwriting, accounts and overall satisfaction; other six found performing beneath approval benchmark.

Insurer’s app gives Facebook users access to policies and the ability to pay a bill.

As the insurance industry is perceived as increasingly untrustworthy, the candor of social media provides a bridge for the current communication gap between policyholders and agents.

A monthly service from Corporate Insight will provide feedback and insight into the online presence of Liberty Mutual, MetLife, Nationwide, The Hartford, USAA and several other tier-one carriers.

Employee Benefits an Early Target in Budget Cuts

Vendor unleashes Business Performance Analytics Suite in an attempt to spearhead a new corporate identity and growth initiative.

Award at 2011 Medical Marketing and Media Awards recognizes Humana’s focus on personal relationships, understanding of seniors.

Allstate Winces at Cat Losses