Customer experience

A Texas judge orders the insurer to reimburse policyholders for charging "excessive premiums."

The industry, on the whole, is less profitable than it was 40 years ago. So how do we turn it around?

Through a combination of key technologies and partnering with the business, IT can help insurers achieve profitable growth.

Commerce and connectivity are alive and well, but meeting the growing demand for easy-to-use insurance apps may still be a challenge for P&C insurers.

Insurer says nearly 50% of consumers who access its site on mobile devices are using Android.

Insurers may be interested to learn how banks are using customers as the first line of defense against fraud.

New Zag partnership provides transparent vehicle replacement process with upfront pricing to improve claims, increase customer satisfaction.

Werner Kruck and Marilyn Reynolds promoted as company grows to serve more than 115,000 policyholders.

More and more financial firms are slowly coming around to the fact that thousands of conversations are occurring online every day about their brands, and not surprisingly, many of them aren't very nice.

Carriers need to help their agents leverage social media to attract new clients.