Customer experience

LIMRA CEO recently issued a plea to insurance professionals to get with the times when trying to teach the younger generations about retirement.

John Nelson will take over for Lord Levene of Portsoken in October; believes insurers need to address high catastrophe claims and low investment returns

North America should account for more than half of the 300 million NFC-enabled phones, research says.

The association also recognized two others at its award ceremony.

New England insurer will offer online billing to its large and small group, and individual customers.

The consulting firm helped COUNTRY Financial to devise a disciplined methodology for core system evaluation and selection.

The insurance industry is well positioned to grab more of the $16 trillion-plus in U.S. retirement assets in the coming years. This was the message given by Robert Kerzner, to 400 attendees at the 2011 Retirement Industry Conference being held this week in Las Vegas. The annual Retirement Industry Conference event is hosted by LIMRA, LOMA and the Society of Actuaries.

Change is in the wind at insurance company across the country, and with that breeze comes a spate of new executive hires, many of which seem to be focused around American International Group Inc. (AIG).

A Texas judge orders the insurer to reimburse policyholders for charging "excessive premiums."

The industry, on the whole, is less profitable than it was 40 years ago. So how do we turn it around?