Customer experience

While USAA and TriCare are a couple of the exceptions, health and P&C insurers disappoint customers, according to new report.

Bill that eliminates annual report card for quality of claims service passes house by wide margin.

In this soft market, it’s no secret that carriers are openly courting their distribution network, looking to drum up new agency principals and producers. What may be an eye-opener, however, is why agents and producers choose to represent certain insurers over others.

New multi-platform insurance app breaks down claims barriers.

Interactive technology to help advisers leverage freedom to invest without asset allocation restrictions.

Insurers may want to keep an eye on how Google's Android-based payment system will offer payment firms and retailers more customer data and help them target ads to mobile users.

A new study shows that 86% of financial services pros use social media, up from 73% last year.

Jackson's online portfolio construction tool is designed to help advisers assemble portfolios customized to their clients.

In many Asian countries, the burgeoning of a subset of the population—the elderly--is presenting economic challenges tied to Asian pension systems. Because the systems are not providing an adequate retirement income for this subset, there are opportunities for insurers to enter the market with solutions.

Southern Pioneer Property and Casualty Insurance Co. will use iPartners’ Insurance Scorecard business intelligence solution. iPartners, a provider of Software as a Service business analytics solutions to the P&C insurance industry, says Insurance Scorecard will support Southern Pioneer’s growth by providing improved analytics through management dashboards and timely, easy access to the company’s policy and claims data for enhanced reporting capabilities.