Customer experience

Kane, a provider of specialist risk and insurance management services, will acquire the insurance management operations of HSBC through an agreement that has been signed with HSBC Bank Bermuda Ltd., HSBC Bank Cayman Ltd. and HSBC Insurance Agency (USA) Inc.

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

The result of agent feedback, the new site utilizes technologies that provide increased feature, functionality.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.

Apple plans to include NFC technology in future iPhone and iPad versions, but may disappoint insurers hoping for mobile pay capabilities in the present.

With mobile computing, employees in the field can access executive dashboards or alerts that impart streams of critical information.