Customer experience

The American Association of Insurance Services (AAIS) elected Christopher Taft, president and CEO of Preferred Mutual Ins. Co., New Berlin, N.Y., as its chairman.

People think seniors' online habits revolve entirely around looking at their grandkids' pics on Facebook, but they're surprisingly active when it comes to advocacy.

The app is intended to make Allstate's group benefits available to more than 300,000 employers and 12 million consumers.

Against a backdrop of global catastrophes and political distress, CEOs rank fueling business growth as No. 1 priority; talent management and innovation emerged as the most critical vehicles for implementing strategies.

LIMRA CEO recently issued a plea to insurance professionals to get with the times when trying to teach the younger generations about retirement.

John Nelson will take over for Lord Levene of Portsoken in October; believes insurers need to address high catastrophe claims and low investment returns

North America should account for more than half of the 300 million NFC-enabled phones, research says.

The association also recognized two others at its award ceremony.

New England insurer will offer online billing to its large and small group, and individual customers.

The consulting firm helped COUNTRY Financial to devise a disciplined methodology for core system evaluation and selection.