Customer experience

The insurance industry is well positioned to grab more of the $16 trillion-plus in U.S. retirement assets in the coming years. This was the message given by Robert Kerzner, to 400 attendees at the 2011 Retirement Industry Conference being held this week in Las Vegas. The annual Retirement Industry Conference event is hosted by LIMRA, LOMA and the Society of Actuaries.

Change is in the wind at insurance company across the country, and with that breeze comes a spate of new executive hires, many of which seem to be focused around American International Group Inc. (AIG).

A Texas judge orders the insurer to reimburse policyholders for charging "excessive premiums."

The industry, on the whole, is less profitable than it was 40 years ago. So how do we turn it around?

Through a combination of key technologies and partnering with the business, IT can help insurers achieve profitable growth.

Commerce and connectivity are alive and well, but meeting the growing demand for easy-to-use insurance apps may still be a challenge for P&C insurers.

Insurer says nearly 50% of consumers who access its site on mobile devices are using Android.

Insurers may be interested to learn how banks are using customers as the first line of defense against fraud.

New Zag partnership provides transparent vehicle replacement process with upfront pricing to improve claims, increase customer satisfaction.

Werner Kruck and Marilyn Reynolds promoted as company grows to serve more than 115,000 policyholders.