Customer experience

The result of agent feedback, the new site utilizes technologies that provide increased feature, functionality.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.

Apple plans to include NFC technology in future iPhone and iPad versions, but may disappoint insurers hoping for mobile pay capabilities in the present.

With mobile computing, employees in the field can access executive dashboards or alerts that impart streams of critical information.

A source says the reason may be "the lack of a clear standard across the industry" for mobile payments.

Based on early calculations and modeling conducted by AIR Worldwide, insured property losses from the Mw9.1 earthquake that struck Japan on Friday will range between 1.2 trillion JPY to 2.8 trillion JPY. Using today’s exchange rate of 81.85 JPY to the dollar, this translates to a range of between 15 billion USD and 35 billion USD.