As seen in previous surveys and reports (see last month's Satmetrix benchmark study and The American Customer Satisfaction Index's ranking from December 2010), consumers don’t look kindly upon health insurers. Such is the case again in the Temkin Group’s latest report, “2011 Temkin Experience Ratings.” P&C insurers, however, came out a little ahead of their health insurer brethren.

The consulting and research firm surveyed 6,000 U.S. consumers about their recent interactions with companies. The consumers named 143 companies across 12 industries, which included health and P&C insurers.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access