Customer experience

HP software to help State Auto Group improve policyholder communications.

ETran to provide robust, yet flexible, solution to meet needs of Mutual of Omaha.

Benchmark study shows health insurers rank last among 17 industries, including auto, homeowner and life insurers, in customer loyalty.

Amica Mutual, USAA among insurers on J.D. Power and Associates’ list of 40 service champions.

Although nine insurer groups experienced asbestos and environmental (A&E) losses of at least $100 million during 2009, up from six groups in 2008, the increase is still “manageable,” notes A.M. Best.

The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.

Results of a new survey indicate customers are willing to pay more for simpler products and experiences, but rate insurance last, viewing it as the most complex of all industries.

According to a survey, 64.3% of insurance producers do not follow up on prospective customer lists at least once per week, and nearly 16% do not employ a pipeline management system.

Insurers and agents may want to keep an eye on how their financial services brethren are serving their clients via the mobile space.

No going back from a wireless world; research says 2011 is tipping point of consumer devices in the enterprise.