Customer experience

Brokers leery of additional costs as SEC recommends creation of a common fiduciary standard.

Insurers may be interested to learn how banks are getting customers to "like" them on Facebook.

Innovation is all around us, in awards programs and in the ways INN presents information.

Insurers' diversity, originality and pluck play a role in best practices.

Budget numbers show carriers are serious about mobile applications in 2011.

Blue Cross Blue Shield of Massachusetts’ payment reform initiative shows success in improving patient care, lowering cost trends.

Keith Jensen, chief marketing officer, Plymouth Rock Cos., provides insight into the insurer's award-winning customer experience project.

User experience solution designed to provide enhanced service to distribution channels, beginning with agents and internal users.

Finance 3.1 CRM solution features new functionality and enhancements to existing capabilities.

NBIC completes implementation of PipelineClaims 4.2 software as part of its legacy modernization strategy.