Customer experience

Multi-platform app allows users to calculate leave accrual rates, account for sick days out of the office.

While carriers have many reasons for slow adoption, 11 life insurers now offer mobile functionality to consumers, according recent research.

Carriers add straight-through processing to streamline quote and bind.

New insurance lead market review notes increased lead generation from property/casualty insurers fighting for online business.

LIMRA has developed a social media training program designed to help guide advisers through any potential legal and cultural social media landmines.

Advanced AI systems like those being developed by IBM sound great, but acquiring such systems is another matter.

A truck insurer is king of the road when it comes to mobile app development.

Not many of the insurers that already have reported their fourth quarter and year-end results in recent weeks seem to have faced as much speculation leading up to their report as American International Group Inc.

As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.

Mark Molitor, VP, IT Sales, Marketing & Corporate Support, CUNA Mutual Group, provides insight into the insurer's award-winning customer experience project.