Customer experience

Independent financial advisers say that improving efficiency and time management is a goal for 2011, and carriers can help them achieve it.

The company’s edgeConnect user experience platform joins other insurance solutions chosen to provide building blocks designed to help insurers to transform their business processes.

Saybrus Partners Inc., a subsidiary of The Phoenix Companies Inc., formed a group that will offer clients a "Plan Right, Retire Right" planning program.

Large sports cars have the highest average collision claims costs and passenger vans have the lowest, notes the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA).

HP software to help State Auto Group improve policyholder communications.

ETran to provide robust, yet flexible, solution to meet needs of Mutual of Omaha.

Benchmark study shows health insurers rank last among 17 industries, including auto, homeowner and life insurers, in customer loyalty.

Amica Mutual, USAA among insurers on J.D. Power and Associates’ list of 40 service champions.

Although nine insurer groups experienced asbestos and environmental (A&E) losses of at least $100 million during 2009, up from six groups in 2008, the increase is still “manageable,” notes A.M. Best.

The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.