Customer experience

Insurer voting is in progress as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.

Survey reveals that poor customer service makes consumers more apt to commit fraud.

Enhancements increase policyholder ability to manage their account via handheld device.

MyHealth provides personalized messages to members and providers to improve health and optimize health care spending.

If a slightly improved economy is lulling insurers into a sense of relative security concerning their customer-base, they need to think twice, according to a new report by Boston-based Celent. The report, “Insurance Customer Service Trends in North America,” notes that it has never been more important to keep the clients insurers have.”

While many Asian consumers are staring to purchase policies from banks, the majority still prefer the personal touch of agents.

Insurers may want to ensure consumer adoption of their mobile wares doesn't fall short of expectations, as experts predict banks will struggle without proper promotion.

Allstate announced the launch of Tag In, its latest mobile messaging smartphone app for iPhone, Android and Blackberry users.

Individuals can securely purchase policies online and immediately print policies and ID cards.

Solution intended to foster payor/provider alignment, promote engagement with two-way communication through a provider portal and interactive dashboards.