Customer experience

As the Web and mobility alter expectations, insurers can employ analytic tools to better serve customers.

For the fifth consecutive year, INN is pleased to recognize and congratulate 10 of the insurance industry's most extraordinary female leaders.

Hyper-social product development and innovation are the next frontier for insurance companies.

Long known for its resilience, especially through the recent financial crisis, the reinsurance industry is about to experience a new competitive landscape that will lead to pressure on earnings, notes international rating firm Fitch Inc.

Insurers and agents are making better use of aggregators, social media and micro sites to garner new business.

Held up against the maturity of the Web as a platform, the rate at which customers have embraced self service seems wanting. Yet, inexorably, carriers are seeing an uptick in adoption for self service in areas ranging from bill pay to policy renewal.

Path still uncertain, says FEMA, insured losses still a guess.

Insurers should ensure that the Web portals being used to simplify transactions with agents and customers don't make things harder on them.

Social media continues to be a topic of conversation among insurance executives even though studies have indicated the insurance industry has been slow to accept and adopt the technologies. Moreover, results from a June survey show that even among insurance producers who have adopted social media a majority does not believe it is helping them to generate leads.

Plan includes new hire, series of forums for financial advisors.