Customer experience

All these technological changes are reshaping customer expectations. What’s a carrier to do?

Seeking to repay its debts, Liberty Mutual Holding Co. reportedly announced today that a unit providing coverage through independent agents will sell up to $1.41 billion in shares through a public offering.

HHS launched a Spanish-language version of the HealthCare.gov website, which was mandated under the health care reform law.

Product to provide states with technology options to help residents purchase health insurance.

Version 10.5 features upgraded location analysis and customer data mapping for insurers.

New app to provide connectivity to Aon Benfield’s placement platform, FAConnect.

It’s no secret that claims management is a key indicator of customer service. A Consumer Reports' reader survey revealed 86% of readers who filed were highly satisfied with the handling of their claims among 22 insurance companies.

Commercial Lines Billing system is designed to streamline the billing process, and increase the time and cost efficiencies for companies and their clients.

Data migration issues have long held life insurers back from replacing their legacy systems.

Insurers may want to ensure they're not guilty of providing a vastly different quality of customer service via social media versus other channels.