The J.D. Power and Associates 2010 U.S. National Homeowners Insurance Study finds customers increasingly dissatisfied with their homeowners insurance.
Using a 1,000-point scale, the study measures customer satisfaction with homeowners insurance companies by examining five key factors: policy offerings; price; billing and payment; interaction; and claims. Overall satisfaction with homeowners insurance companies fell to 750 in 2010— a decline of 23 points from 2009. While satisfaction declined in every factor except claims, the greatest declines were in the policy offerings and interaction factors.
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