Customer experience

New Novarica report examines the rise of modern claims offerings.

Social media is driving sales, product and service strategies.

The partnership will allow contracts to be stored in ExamOne’s system via BlueFrog’s PolicyBox policy delivery program.

Standard Poor's Ratings Services issued a statement today charging that the fundamental structure of the U.K. life insurance sector is changing. Life insurers over the next few years will have to adapt their business models at both the local and European levels to accommodate changes due to economic weakness and regulatory changes, notes the rating agency. Market consolidation could accelerate and product economics could be reappraised, with renewed attention on distribution models, notes S&P.

Insurers should look at how many websites they're running, what they cost and if any of those services could be merged onto cheaper platforms.

A Gartner study says the number of people globally who use a mobile phone to make payments is expected to expand to 108.6 million by the end of 2010.

Insurers may want to keep an eye on Obopay's mobile payment gambit in Africa—the latest in its string of marketing strategies.

FM Global says the industry well capitalized to withstand potential strong storms.

INN announces the results of its fifth annual program recognizing the distinct and outstanding accomplishments and contributions of women in the insurance industry.

AgencyPoint, the insurer's agent recruiting and training center, is located in Cincinnati.