Customer experience

By sector, health insurers continue to out-pace the rest of the industry on job gains; reinsurers see largest ever jump in payroll.

Esurance, a San Francisco-based direct-to-consumer auto insurer, has unveiled an enhanced iPhone application for both its customers and car insurance shoppers.

The Department of Health and Human Services has launched a website to enable consumers across the nation to compare and choose health insurance plans operating in their geographic region.

Study shows consumers want responsiveness, but clearly they also don’t trust portals when it comes to more difficult issues.

The distribution channels for the insurance market in Asian countries are diversifying, according to research released by Boston-based research and consulting firm Celent.

A J.D. Power and Associates study finds that cost management is of secondary importance—behind customer service—to employers buying health insurance.

New Novarica report examines the rise of modern claims offerings.

Social media is driving sales, product and service strategies.

The partnership will allow contracts to be stored in ExamOne’s system via BlueFrog’s PolicyBox policy delivery program.

Standard Poor's Ratings Services issued a statement today charging that the fundamental structure of the U.K. life insurance sector is changing. Life insurers over the next few years will have to adapt their business models at both the local and European levels to accommodate changes due to economic weakness and regulatory changes, notes the rating agency. Market consolidation could accelerate and product economics could be reappraised, with renewed attention on distribution models, notes S&P.