Customer experience

Insurers should look at how many websites they're running, what they cost and if any of those services could be merged onto cheaper platforms.

A Gartner study says the number of people globally who use a mobile phone to make payments is expected to expand to 108.6 million by the end of 2010.

Insurers may want to keep an eye on Obopay's mobile payment gambit in Africa—the latest in its string of marketing strategies.

FM Global says the industry well capitalized to withstand potential strong storms.

INN announces the results of its fifth annual program recognizing the distinct and outstanding accomplishments and contributions of women in the insurance industry.

AgencyPoint, the insurer's agent recruiting and training center, is located in Cincinnati.

Traditional carriers beginning to catch up to direct-to-consumer players in their ability to enhance the user experience, notes a new report.

BindExpress Portal is designed to enable Barton and its agents to quote and bind new business policies.

Purchase rates continue to climb as rates fall, according to a new report.

CIGNA was honored as having the best customer service team of the year across all U.S. businesses.