Customer experience

Mutual of Omaha could soon be the most visible insurer in the banking world.

What insurers can do to enhance their customer experience in the years ahead.

Exhibitors acknowledge improvements, but daunting challenges remain.

To respond to customer and business demands, insurers take on billing system overhauls.

USAA uses social networking tools to spur sales, quotes and product and service strategies.

Chasing the retirement "savers" will require a technology- enabled focus on education to simplify the complex products being posed to them.

Servicing multiple distribution channels shouldn't translate to multiple headaches.

Accenture survey finds that insurers plan to spend an average of $84 million to improve multi-channel strategies.

Carriers need to spend to optimize current business processes while simultaneously laying the foundation for future growth.

A surprising reprimand of national politicians and a less surprising disregard for the industry highlighted the conference’s first day.