Customer experience

Pundits and analysts are having a field day with social media for insurance, but is it really that big of a deal?

Solution designed to allow insurance customers to pay bills, download ID cards, report claims and file endorsements with attachments.

Insurers being swept up in the current iPhone furor may want to watch as mobile banking customers continue to clamor for Android apps that still aren't available.

The iPhone app, part of its Steer Clear program that rewards new drivers with discounts and features a built-in stopwatch to time practice drives.

Solution designed to enhance the user experience across distribution channels.

Survey statistics show P&C carriers still struggle to create new bill plans and provide one bill for multiple policies, thereby impacting customer service.

The merits of Aflac’s social media initiative were one of several topics debated today by a panel of industry experts.

The economy still stinks, but the IASA Educational Conference and Business Show came up smelling like a rose.

New study reveals cost to carriers if customers dissatisfied with Web channel experience.

Analysts answers FAQs about how the final regulatory reform bill will shake out.