Customer experience

WorkCenter Loss Total 4.0 combines Mitchell’s processing solutions with J.D. Power’s data analysis and pricing capabilities.

With consumers using digital tools to search for information before making an insurance purchase, insurers must plan accordingly, a new report says.

A university study implies that young people are just as concerned as baby boomers about online privacy, but the details tell a different story.

Insurer says HP Exstream offers interactive and real-time capabilities that allow for convenient distribution of documents to policyholders.

Letting customers do the work for themselves obviously saves money for insurers, but why don’t more customers do it?

Insurers must link plans to the overall company strategy already in use, and expect detours along the way, Gartner analysts say.

Why should insurers use social networks? Celent provides three principle reasons.

After more than 100 hours of interviews with insurance execs, SMA unearthed 10 common initiatives regarding market recovery and future changes.

If Tiger Woods' image can have such a profound effect on Gatorade and Nike's bottom lines, can characters in insurers' ad campaigns do the same?

Survey results raise questions about bancassurance being the preferred channel, as insurance Web sites and aggregators gain ground.