Customer experience

Zurich’s free Web-based program is designed to help companies recognize emerging business risks, and provide recommendations for strategic solutions.

It’s no surprise that customers don’t relate well to the machinations of our customer-facing software.

But will the stimulus be enough to boost adoption of costly electronic and personal health records?

Recognizing the need for change, Allstate developed a multi-channel distribution strategy to present a new cohesive, collaborative face to its customers.

In order to keep up with shifting customer demands, insurers need to offer a diverse array of payment options.

Study sees carriers increasing investment in customer-facing technologies.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

Report highlights data integration pitfalls as backdrop to achieving objectives.

Unveiling a customer acquisition solution, Pegasystems addresses the technology needs of health insurers that need to meet growth driven by health care reform.

Health insurer focused on creating an online community for members and customers.