Customer experience

CMS served Aetna with an intermediate sanction notice because the insurer didn't comply with rules about changing drug-plan designs.

The iPad may help in achieving mass adoption of electronic signatures in the agent channel.

The auto insurer relaunched its Web site in an effort to ease navigation and simplify the quote process.

Analysts skeptical of The Hartford's new plan to cross-sell its life and retirement capabilities to existing customers who own businesses.

Gartner lists technologies that will challenge business processes, support new business models and drive revenue growth.

Insurer announces three-pronged organizational structure to target small and medium-sized business.

Zurich’s free Web-based program is designed to help companies recognize emerging business risks, and provide recommendations for strategic solutions.

It’s no surprise that customers don’t relate well to the machinations of our customer-facing software.

But will the stimulus be enough to boost adoption of costly electronic and personal health records?

Recognizing the need for change, Allstate developed a multi-channel distribution strategy to present a new cohesive, collaborative face to its customers.