Customer experience

In order to keep up with shifting customer demands, insurers need to offer a diverse array of payment options.

Study sees carriers increasing investment in customer-facing technologies.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

Report highlights data integration pitfalls as backdrop to achieving objectives.

Unveiling a customer acquisition solution, Pegasystems addresses the technology needs of health insurers that need to meet growth driven by health care reform.

Health insurer focused on creating an online community for members and customers.

New research finds insurers also are missing out by not consistently responding to sales-related e-mails, or cross-selling on the phone.

This is the fifth consecutive year MetLife has earned this designation from Purdue University's Center for Customer-Driven Quality.

Any organization connected to health care is going to need lots of expertise in data management and architecture sooner than later.

Duck Creek Policy Administration and Duck Creek Billing will allow Torus Specialty Insurance to expand into other specialty and primary lines.