Customer experience

A new Guardian Life survey sees a dramatic increase in percentage of employees who rely on the Internet to access and manage their benefits.

A new study finds customers of P&C insurers more likely to recommend their carrier to others.

Latest version of the billing system for property/casualty insurers is designed to allow insurers to bill policyholders with higher level of functionality.

Expansion spurred by BPO deal with health care technology and services provider, and includes long-term plans to service insurance sector.

The agreement says Pegasystems will pay $161.5 million for the CRM software/services provider.

Survey shows young adults, men and high-income earners most use social media for insurance research and communication.

Equitable Life of Canada will use HP Exstream to manage customer care services in multiple languages.

Insurers shouldn't ignore developing mobile apps for customers, integrating social media across all activities and honing multi-channel communications.

Sure, online health care will save time and money, but it will also alienate patients from their providers.

The average large insurance company has 13 Twitter accounts, according to the study.