Customer experience

Smartphone apps may be key as a multi-channel communication strategy in the future.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

New research finds that consumers are only doing marginally better than after the crisis, and that men and women have vastly different strategies on how to recover and plan for their future.

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.

Knowing that relationships with producers can make or break and insurer, Montgomery Insurance, a Liberty Mutual Agency Markets regional company, developed an online training and development resource for agency partners to grow their businesses. Agent Learning Center is designed to alleviate the time and financial constraints that agencies face in developing new producers and staff.

Philadelphia Insurance Cos. (PHLY) has expanded its environmental product offering with the addition of contractor environmental and professional coverage. The product is designed to protect insureds from environmental and professional losses in all aspects of their business.

FINEOS Corp., a global provider of enterprise software solutions for insurance and government social insurance, announced the appointment of Ward Graffam as chairman of the board of directors. Graffam has been on the FINEOS Board since 2008.

A couple months back, we reported on a study that showed younger people (under 30) were more likely to be receptive to electronic communications from carriers about new products and offers, which opens new possibilities for the way insurers can and should engage with this digital generation.