Customer experience

Zurich announced the release of Zurich Pro Plus, an enhanced Errors & Omissions (E&O) coverage to address the needs of a broad range of business professionals, including consultants, and media and information technology customers.

Customer satisfaction with the goods and services that Americans buy remained strong in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI), produced by ACSI LLC. The same doesn’t hold true for the property/casualty insurance industry. While the full index, which measures buyer satisfaction of 200 companies in 44 industries and government agencies, is largely unchanged (dipping 0.1%), the P&C industry declined 1.2% to an ACSI score of 80 (on a 100-point scale).

Powered by biofuel, the health insurer’s mobile trucks take marketing information to potential clients across Pennsylvania.

Latest version designed for more user autonomy in signature and data placement within electronic documents.

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.