Customer experience

One in five U.S. life insurance policies sold through direct channels, and the number of consumers who bought insurance online has doubled since 2006, says survey.

UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

Golden Bear will use the WebWriter Enterprise program to assist with policy admin, claims, billing, accounting and reassurance for its personal and commercial lines businesses.

Coinciding with International Women’s Day, the board’s launch spotlights the Women in Insurance Leadership Forum, a unique online community dedicated to the personal and professional growth of women in insurance.

The new solution suite is designed to ease business process automation and integration, and offers a rich user interface framework.

Craig Beattie and Karen Monks join Celent as insurance analysts.

Smartphone apps may be key as a multi-channel communication strategy in the future.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

New research finds that consumers are only doing marginally better than after the crisis, and that men and women have vastly different strategies on how to recover and plan for their future.