Customer experience

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.

Knowing that relationships with producers can make or break and insurer, Montgomery Insurance, a Liberty Mutual Agency Markets regional company, developed an online training and development resource for agency partners to grow their businesses. Agent Learning Center is designed to alleviate the time and financial constraints that agencies face in developing new producers and staff.

Philadelphia Insurance Cos. (PHLY) has expanded its environmental product offering with the addition of contractor environmental and professional coverage. The product is designed to protect insureds from environmental and professional losses in all aspects of their business.

FINEOS Corp., a global provider of enterprise software solutions for insurance and government social insurance, announced the appointment of Ward Graffam as chairman of the board of directors. Graffam has been on the FINEOS Board since 2008.

A couple months back, we reported on a study that showed younger people (under 30) were more likely to be receptive to electronic communications from carriers about new products and offers, which opens new possibilities for the way insurers can and should engage with this digital generation.

Zurich announced the release of Zurich Pro Plus, an enhanced Errors & Omissions (E&O) coverage to address the needs of a broad range of business professionals, including consultants, and media and information technology customers.

Customer satisfaction with the goods and services that Americans buy remained strong in the fourth quarter of 2009, according to the American Customer Satisfaction Index (ACSI), produced by ACSI LLC. The same doesn’t hold true for the property/casualty insurance industry. While the full index, which measures buyer satisfaction of 200 companies in 44 industries and government agencies, is largely unchanged (dipping 0.1%), the P&C industry declined 1.2% to an ACSI score of 80 (on a 100-point scale).

Powered by biofuel, the health insurer’s mobile trucks take marketing information to potential clients across Pennsylvania.

Latest version designed for more user autonomy in signature and data placement within electronic documents.