Customer experience

Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Insurers don’t buy tech for policyholders to tell them how pretty their bill is but, instead, as part of a bigger strategy to do something for the business.

The Toyota recall is the perfect opportunity for carriers to encourage online self-service.

Speed is an important part of the equation that yields customer satisfaction and begets retention, but not at the cost of relationship building.

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.

The Independent Insurance Agents & Brokers of New York’s Outstanding Company Partner Awards are presented to carriers that earned the highest scores in the association’s industry performance index.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

Experts believe companies should gradually immerse themselves in social networking strategies—not dash in an all-at-once fashion.

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.