Customer experience

Insurer qualified its overall growth objective of working with agents who can provide “superior levels of customer service.”

The insurer says many features of the iPhone app and mobile site are useful regardless of whether a person is insured by Progressive.

The acquisition brings Confie Seguros closer to its effort to become the leading national insurance distribution company primarily focused on the needs of Hispanic consumers.

USAA tops list of insurers garnering high marks for being perceived as doing what’s best for their customers, not just their bottom line.

Critic contends that all this cloud terminology is sort of silly, and suggest that it may even be setting the industry back.

A panel of four C-level insurance executives agree: the economic crisis has changed the competitive landscape. Just what they intend to do about it is another matter.

Esurance is reaping significant rewards by revolutionizing its customers' online claims experiences.

Carriers look to business-specific social networking tools to improve their interactions with producers.

Just a few pieces of information may be all that is needed to identify you—yet new methods make breaching your privacy even easier.

The workers’ comp carrier adds auto and general liability to expand its offerings.