Thanks to a multiyear, multi-million dollar deal with a large, unnamed health care technology and services provider, Patni Computer Systems, a global IT and BPO services provider, will create a new North American hub for Business Process Outsourcing (BPO) operations in El Paso, Texas.
Establishing the new service hub expands Patni’s (BPO) and knowledge process outsourcing (KPO) delivery capabilities to service North American customers from domestic locations in a cost-effective manner, deliver cost take-outs locally and employ highly skilled local talent. When fully staffed, it will employ more than 300 professionals, providing a wide range of insurance, financial services, finance and accounting, technical support and multi-lingual helpdesk services to Patni’s North American clients. In addition, the BPO services deal strengthens Patni’s health care delivery capability across the payers and providers segment.
The company, which currently has three principal service delivery centers in the United States in Bloomington, Ill.; Milpitas, Calif.; and Cambridge, Mass., has set a goal to increase the size and scope of its North American operations to adapt to market conditions that encourage the establishment of more on-shore delivery capabilities.
“We have embarked on a plan to expand our domestic operations to address evolving customer requirements for cost-effective services from onshore locations,” said Naresh Lakhanpal, EVP and President, Patni Americas. “El Paso is a preferred domestic location possessing state-of-the-art infrastructure, cost advantages, a positive business climate, support from the local government and a highly skilled workforce.”
The establishment of the El Paso site follows Patni’s recent move to open a “nearshore” center in Queretaro, Mexico, to serve North American and Latin American markets, and augment the company’s global delivery capabilities. The Texas location offers Patni access to U.S. customers that either prefer to, or are required by regulators, to keep sensitive data processing operations on shore.
Patni plans to expand the offerings on site to deliver BPO services to a wide range of industries central to the company’s mission, including life sciences, telecommunications, financial services, insurance and manufacturing.
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