Customer experience

Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.

The health care industry is entering a world where insurers and other stakeholders that view patient data as an asset will thrive.

Insurance customers aren't happy with the current level of customer service, preferring to talk to customer service reps rather than use the Web.

Forrester says P&C insurers fair well annually in its rankings due in part to their massive advertising spend.

Companies, associations and individuals now have until June 12, 2009, to nominate a woman in the insurance industry who is a true leader, progressing to greater and more diverse positions of influence and authority, and carving a path of excellence for others to follow.

Despite the sharp decline in customer advocacy for financial services companies nationwide, insurers USAA and State Farm still led the pack.

Zurich provides Webinar, information to help business owners protect their employees and profitability from risks associated with a possible Swine Flu Pandemic.

The U.S. Department of Homeland Security’s Federal Emergency Management Agency presented USAA with the National Flood Insurance Program’s Administrator’s Quill Award. The award recognizes the company that writes the highest number of flood insurance policies within a given year.

Insurers trying to obtain the sage advice of industry research experts may feel it’s akin to hitting a moving target, but the result is industry analysis excellence.

New research from Forrester finds marketing automation software the No. 1 packaged software application for insurers in 2009.