Customer experience

Anthem Blue Cross in California is extending its transparency initiative to 7.3 million new members in the following counties in the state: Ventura , Santa Barbara , San Luis Obispo , Kern, Sacramento/Placer and Yolo counties, San Diego , Imperial County , Orange County , San Joaquin/Valley, North Coast/North state, South Bay/South Coast, San Bernardino and Riverside .

Forrester research finds that 60% of U.S. insurers hope to replace their core applications and its underlying server infrastructure.

Life insurer says malware at fault for leak.

Puerto Rico-based property and casualty firm Universal Insurance Co. has contracted with The Insurance Automation Group to develop an enterprise software solution to automate its surety bonding workflow. Insurance Automation Group is the developer of iAutomate: Erlon Surety, a leading surety workflow automation solution for insurance firms.

Trusted Choice, the consumer branding program for independent insurance agents and brokers, named the Ronan Agency the Trusted Choice Agency of the Year for 2008-2009.

Insurers increasingly are choosing to direct bill insureds. But that can pose communication problems between insurers and agents.

Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.

The health care industry is entering a world where insurers and other stakeholders that view patient data as an asset will thrive.

Insurance customers aren't happy with the current level of customer service, preferring to talk to customer service reps rather than use the Web.

Forrester says P&C insurers fair well annually in its rankings due in part to their massive advertising spend.