Customer experience

Three-quarters of U.S. consumers prefer buying insurance products through agents and other trusted sources, but younger and higher-income consumers are more inclined to purchase products via the Web than through an agent and are more inclined to switch insurers, according to findings of a survey of more than 1,000 U.S. consumers conducted by Burmuda-based Accenture.

Insurance Networking News (INN) and Celent released INN’s third annual technology solution provider ranking for the insurance industry today at a black-tie awards event held at the ACORD LOMA Insurance Systems Forum in Orlando.

Eight million Americans now opt for self-directed plans according to new census.

According to Forrester research, of the 18 million U.S. consumers applied for, or purchased, auto insurance via the Web, only 9% used a comparison site.

After hearing reports from across the industry last week at both IBM's IMPACT conference and Software AG's SOA Summit, it's apparent that SOA is very much alive and kicking.

A partnership with Armed Forces Benefit Association makes life insurance, financial management services available to members.

Traveling in a custom-decorated Agent Insight Tour truck, the AgencyPort team will conduct interviews with more than 100 agents in more than 50 towns and cities.

Westfield, Liberty Mutual, CNA and Chubb Group heads discuss InVEST, technology and future of the insurance industry.

INN issues a call for nominations for its award program recognizing excellence, leadership and professional performance among women in insurance.

Given insurers' knowledge of consumer lifestyles, they should be utilizing predictive analytics to better identify ideal customers and sell them higher-value services.