Customer experience

Companies, associations and individuals now have until June 12, 2009, to nominate a woman in the insurance industry who is a true leader, progressing to greater and more diverse positions of influence and authority, and carving a path of excellence for others to follow.

Despite the sharp decline in customer advocacy for financial services companies nationwide, insurers USAA and State Farm still led the pack.

Zurich provides Webinar, information to help business owners protect their employees and profitability from risks associated with a possible Swine Flu Pandemic.

The U.S. Department of Homeland Security’s Federal Emergency Management Agency presented USAA with the National Flood Insurance Program’s Administrator’s Quill Award. The award recognizes the company that writes the highest number of flood insurance policies within a given year.

Insurers trying to obtain the sage advice of industry research experts may feel it’s akin to hitting a moving target, but the result is industry analysis excellence.

New research from Forrester finds marketing automation software the No. 1 packaged software application for insurers in 2009.

Three-quarters of U.S. consumers prefer buying insurance products through agents and other trusted sources, but younger and higher-income consumers are more inclined to purchase products via the Web than through an agent and are more inclined to switch insurers, according to findings of a survey of more than 1,000 U.S. consumers conducted by Burmuda-based Accenture.

Insurance Networking News (INN) and Celent released INN’s third annual technology solution provider ranking for the insurance industry today at a black-tie awards event held at the ACORD LOMA Insurance Systems Forum in Orlando.

Eight million Americans now opt for self-directed plans according to new census.

According to Forrester research, of the 18 million U.S. consumers applied for, or purchased, auto insurance via the Web, only 9% used a comparison site.