Customer experience

At the heart of the industry's self-billing challenges is data — how it's stored, how it moves between partners, how it's cleaned for use.

Growing up surrounded by search technologies, online shopping, and mobile apps means that these digital natives have come to expect speed and efficiency.

The new suite enhanced the Vehicle Care by Assurant app and its features, including simple online tools and policy management.

One area that has progressed by leaps and bounds is new user interaction technologies like messaging, chatbots and real-time video chats.

Gartner survey finds modernizing applications a great concern for carriers, along with data analytics.

Also: News from Progressive, Sentry Insurance, Millennial Specialty and more

Consider introducing specific touch points and service level expectations.

Branch Insurance CTO shares insights on standing out digitally.

This profound change in the coverage gap underscores the need for modernized IT and more cloud-based technology.

Corporate Insight honored Lincoln Financial and Ladder as well.