Customer experience

BOSTON-- John Hancock has launched a new long-term care insurance (LTCI) program called Corporate Solutions for the small business market to help provide individual LTCI at the worksite in the way that best suits employers' and employees' needs.

EL SEGUNDO--Computer Sciences Corporation today announced the availability of new releases of its life insurance, annuity, property and casualty (P&C) insurance, and reinsurance software components that implement the company's enterprise integration architecture, CSC e4. By using the CSC e4 framework, clients can exploit both the potential of new technologies and the embedded value in their legacy systems.

COLUMBUS, Ohio-- Nationwide Mutual Insurance Co., one of the country's largest property and casualty insurance companies, has received more than 22,000 claims in the past week for damages from Hurricane Charley. Overall, Nationwide estimates it will receive more than 50,000 claims and losses approaching $400 million.

WESTLAKE VILLAGE, Calif.--A small but growing group of customers are turning to the Internet rather than phone calls or office visits to communicate with their auto insurance provider, according to the J.D. Power and Associates 2004 National Auto Insurance Study released today.

ING has made enhancements to its online services for employer groups. The enhanced services include online reports, online documents, online evidence of insurability and online billing for self-accounting customers.

DAYTON, Ohio-- The Maryland Automobile Insurance Fund (MAIF), created by the Maryland State Legislature to provide insurance coverage for the state's most at-risk drivers, has chosen RiskWise solutions from LexisNexis, an information solution provider, to help screen information provided by applicants and claimants in an effort to proactively identify rate evasion and claims fraud.

Massachusetts Mutual Life Insurance Co. has introduced a new Portfolio Audit and Account Review program available to agents on the company's producer web site, FieldNet. PAAR is designed to help the company's more than 8,000 financial professionals and support staff improve their productivity and meet their clients' evolving needs.

To help doctors understand the role of return-to-work in recovery, CIGNA Group Insurance introduced a new Physicians' Disability Toolkit, an informational Web site for health care providers and their office staff is designed to aid patients' treatment and recovery plans.

GREENVILLE, S.C-- RBC Insurance is providing consumers the ability to acquire life insurance in as little as 15 minutes at its Web site located at www.rbcexpressterm.com.

INDIANAPOLIS--Consumers will be able to enjoy more options and flexibility to pay for health care expenses, gain more control over their health care dollars, reap tax benefits and plan for retirement as a result of Anthem Blue Cross and Blue Shield's (Anthem) introduction of its Health Savings Accounts (HSAs).