NEW YORK--MetLink, MetLife's state-of-the-art employer benefits administration portal, has received a Web Marketing Association 2004 Standard of Excellence Web Award. This annual award competition judges corporate Web sites against an overall standard of excellence related to design, innovation, content, technology, interactivity, navigation and ease of use.
Available to more than 8,000 of MetLife's Institutional Business customers, MetLink has been adopted by 11,000 benefits managers nationwide who conducted more than 3 million transactions in 2003. Employers' reaction to MetLink is clear: more than 90% of employers from small to large groups report that they are satisfied or very satisfied according to MetLife's ongoing Customer Satisfaction Surveys.
"MetLife is honored to be recognized for our innovative design of MetLink; it reduces paper and provides employers with a benefits administration solution that addresses issues they face each day," said Sachin Shah, vice president of Institutional eBusiness at MetLife. "Today's leading-edge online benefits platforms focus on accessibility and ease of use. Our goal is to eliminate administrivia and allow employers to be more strategic. MetLink provides access to all aspects of benefits administration - eligibility, billing and claims - with a few quick clicks of the mouse."
MetLink reduces benefits administration by providing online information and tools to help employers manage their MetLife benefit plans. The e-business portal provides real-time access to eligibility, claim initiation and inquiry, reporting and analytics and billing.
