As it relates to their online activities, insurance companies are jeopardizing their relationships with customers by failing to protect the privacy of their personal information.That's according to the Customer Respect Group, a Bellevue, Wash.-based research firm that studies how corporations treat customers online.
The research firm analyzed more than 1,000 Web sites across a spectrum of industries-including 72 insurer sites-and discovered that more than 50% of the carrier sites share personal data with external parties and affiliates without customer permission.
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