Customer experience

Many customers who bundled indicate lower satisfaction related to the combined experience.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.

In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.

The key challenge is to accelerate the process without sacrificing the value traditional underwriting adds, writes CIO of Prudential's individual life and annuities unit.

An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.

By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.

The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.

Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.

But there are still areas where carriers are falling short digitally, according to market research firm's experience study.