Customer experience

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

As the first member of tech company Roost's Home Telematics Consortium, the insurer will distribute kits to customers, in return for data that will help enhance pricing accuracy and loss mitigation.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.