Customer experience

A majority of organizations are deploying analytics to enhance customer experiences and mitigate risk, according to a report from consulting firm Infosys.

Technology must simply be one of the ways we create a seamless and positive customer experience.

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

A research group run by employees from technology companies including Google and Microsoft Corp. called for more regulation of facial recognition and other artificial intelligence tools.

insurers have an opportunity to use the same data integration techniques for data prefill to automatically integrate data into more complex lines of business.

A chatbot might very well be a slower interaction than a well-designed portal, but there is other value.

Rapid deployment of new tool led to use in more than a quarter of claims

Exploring why the life insurance industry must reimagine its relationship with policyholders as it faces disruption.

Digital has the potential to broaden the range of offerings from the company, says innovation leader Jon-Michael Kowall.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.