This session will explore how insurers can foster exceptional customer experiences that expand relationships across new product lines and services via personalization and relevant touchpoints of engagement with embedded insurance.

It is often said that “the more things change, the more things stay the same.” This has been especially true in the insurance industry which sat still for decades, stubbornly neglecting to change products, processes, technology, and even distribution channels in the face of radical societal and economic change.

Digital technology is changing the way insurance policies are underwritten, priced and serviced.

The IoT technology can be leveraged for insurance to create highly beneficial, real-time systems that can create a time-efficient application. In this session you will learn which ones are the sector to look to implement today.

Because of the industry's scale and scope, as well as the huge volumes of data consumed by insurers in this sector, cybersecurity is critical. We will take a look at: • The four common cyber attacks used on insurance agencies • What are the most effective methods of protecting against cyber threats in the insurance sector • What are the risk mitigation strategies every organization should implement immediately

What makes a great UBI program? Is it all about the rewards?

Automated underwriting is rapidly being augmented and replaced by AI and machine learning. How will this impact the practice?

Join Nationwide Insurance, telematics insurer Carrot Insurance and leading telematics and data company, IMS, where you will: • Learn directly from top insurers how they are navigating trends caused by the pandemic with new connected insurance products; • Uncover new digital tools and best practices to increase ROI in existing digital and connected programs; • Learn about new and future technologies being deployed across the entire insurance value chain, from pricing to claims resolution and across both personal and commercial lines books of business.

Innovation brought to the stage. Explore the latest software solutions through curated presentations designed to inspire, drive efficiency, and transform the way you do business. • EIS • Haven Technologies • Precisely Software • Dacadoo • Opterrix

The world of AI can be further enhanced with the addition of telematics, meaning information inside and outside the car can link to the level of information on the road and through satellite connection; ultimately meaning a small to big picture on an epic scale. Some issues will need to be addressed - consumers do not want to feel intimidated by the technology - for example fear of data misuse, premiums rising, being told what to do. These are real fears.

Kristin Scott, Vice President, US Sales, Appian; Kathleen Ellis, Senior Vice President, CNA International; Mary Policky, VP, Employee Benefits, USI Insurance Services

Angela Noble, Vice President, Innovation, EMC Insurance; Lindsay Hanson, Vice President, Head of Behavioral Insurance, Global Strategy and Delivery, John Hancock; Emily Hartman, Chief, Business Teams, USA, Allianz Partners

A look forward, which technologies will have the most impact on insurance in the next five years.