In the insurance industry, customers have become a disruptive force. With so much emphasis on instant gratification, there is an abundance of choice and constant change. Customers are fast to abandon any processes when they face friction because comparison sites, ratings, and testimonials are all just a click away. So how do you innovate for the digital native?

The insurance sector faces a rapid rate of change. This session will provide a glimpse into the top-of-mind issues for the industry from an executive of a leading insurance company.

The impacts of climate change on extreme weather events, and the adequacy of infrastructure to handle them, are of major concern to insurers. This panel discussion will highlight how to use the limited and rapidly changing data about these topics to mitigate their impacts.

How having a strong connection between personal passion and professional passion creates balance and ultimately drives success.

Retaining talent and filling the leadership gender gap.

Kate Dixon, Creator, Pay UP: Unlocking the Secrets of Salary Negotiation

The agent channel has been both lauded for its high-touch and criticized for its paper-driven processes during the digital era. As the picture of the digital insurance industry emerges, we’ll talk about how agents fit in.

Aneesha Deshpande, Head of Product Innovation, Haven Technologies; Sandy Ball, Chief People Officer, Aspida; Danielle Larsen, Head of Operations & Systems for Property & Inland Marine, Everest Insurance; Alex Ranney, Area Vice President, Gallagher; Valerie Turpin, EVP – Head of US Property, Arch Insurance

• Leadership in the workplace and at home • Balancing roles during COVID

If you’re responsible for your firm’s underwriting or digital strategy, you’ll want to join us for all of the insights from this case study, which will be provided by Kevin Bailey, Mercury’s Director of Underwriting and Innovation.