In the insurance industry, customers have become a disruptive force. With so much emphasis on instant gratification, there is an abundance of choice and constant change. Customers are fast to abandon any processes when they face friction because comparison sites, ratings, and testimonials are all just a click away. So how do you innovate for the digital native?

The insurance sector faces a rapid rate of change. This session will provide a glimpse into the top-of-mind issues for the industry from an executive of a leading insurance company.

The impacts of climate change on extreme weather events, and the adequacy of infrastructure to handle them, are of major concern to insurers. This panel discussion will highlight how to use the limited and rapidly changing data about these topics to mitigate their impacts.

How having a strong connection between personal passion and professional passion creates balance and ultimately drives success.

Retaining talent and filling the leadership gender gap.

Kate Dixon, Creator, Pay UP: Unlocking the Secrets of Salary Negotiation

The agent channel has been both lauded for its high-touch and criticized for its paper-driven processes during the digital era. As the picture of the digital insurance industry emerges, we’ll talk about how agents fit in.

Aneesha Deshpande, Head of Product Innovation, Haven Technologies; Sandy Ball, Chief People Officer, Aspida; Danielle Larsen, Head of Operations & Systems for Property & Inland Marine, Everest Insurance; Alex Ranney, Area Vice President, Gallagher; Valerie Turpin, EVP – Head of US Property, Arch Insurance

• Leadership in the workplace and at home • Balancing roles during COVID

If you’re responsible for your firm’s underwriting or digital strategy, you’ll want to join us for all of the insights from this case study, which will be provided by Kevin Bailey, Mercury’s Director of Underwriting and Innovation.

Innovation brought to the stage. Explore the latest software solutions through curated presentations designed to inspire, drive efficiency, and transform the way you do business. • Vertafore • Appian • Mendix • Smartcomms • Abbyy

In this session discover how drones  can be utilized at any point in the insurance lifecycle, from gathering data to calculating risk before issuing a policy to assisting in preventative maintenance and assessing damage after a loss.

Colette Bartosik, Innovation Director for Insurance Programs, Salesforce; Kassie Bryan, Senior Vice President & Head Solutions P&C Americas, Swiss Re; Debra Dunn, SVP, Property General Manager, USAA; Chris Reese, Head of Insurance, Cowbell Cyber

The recent surge of interest in cryptocurrency in all sectors of the economy both lays to rest the thought that this technology is a fad and sharpens the focus on the promise of the technical infrastructure to transform business.

Where is the smart money in insurtech? Our experts will debate.

In this session, Greg Murphy, EVP of INSTANDA in North America, and COO of Pouch Insurance, Gloria Guntinas, will be discussing the possibility of launching new products in 6-12 weeks and what this means to the future of insurance.

From premium diversion to impersonation; scammers use numerous ways to commit insurance fraud. Insurance fraud detection using machine learning can be an efficient way to identify these scams. How deep anomaly detection is a popular ML application to detect fraud.

Online interfaces and virtual claims adjusters will make it more efficient to settle and pay claims following an accident. 

The data required to power next-generation services has to be stored and secured. How are insurers handling this with their partners?  

Join us as we sit down with Kathleen Ellis, SVP of International Solutions at CNA, to discuss how CNA used low-code to create a single cohesive solution to connect hundreds of strategic business partners around the globe and boost underwriting efficiency while improving service.