Digital Platforms

New York — In the actuarial world, process inefficiencies, increased business complexity, regulatory demands and data volume are leaving little time for crucial analysis, driving a growing trend toward automation, according to a roundtable hosted by The Insurance and Actuarial Advisory Services (IAAS) practice of Ernst & Young LLP, (E&Y) New York.

USAA and State Farm provide the best customer experiences, according to consumers surveyed by Forrester Research Inc.

Two teams of conferees headed by Senate Banking Committee Chairman Christopher Dodd (D.-Conn.) and House Financial Services Committee Barney Frank (D.-Mass.) are meeting this week in an attempt to reconcile their differing visions on the extension of the Terrorism Risk Insurance Act.

Washington – Owing in part to an association with senior insurance company executives who desire improvements in the agency distribution system for insurance products, the National Association of Professional Insurance Agents (PIA National) released an online planning tool for its members.

Despite celebrating its one-year anniversary last week, the popular press is reporting the insurance industry at large still seems to be taking a “wait and see” position on large-scale implementation of Microsoft’s Vista.

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Thanks to new technologies, carriers are unearthing fraud such as "rent-a-patient" schemes and physician upcoding.

Dayton, Ohio — Nationwide Mutual Insurance Co. has been recognized for its innovative use of technology across and beyond the business to create and sustain highly significant and quantifiable business value, according to DM Review magazine and the Teradata Corp., division of NCR, a Dayton, Ohio, data warehousing and business intelligence technology provider.

In a new 68-page report entitled 'BPO Opportunities in the Property & Casualty Insurance Sector,' analyst John Willmott finds that P&C insurers perceive themselves to be in a mature and highly competitive industry where process cost reduction and continuous service improvement are viewed as far more important mechanisms for achieving improvements in competitive positioning than process innovation.

Washington – An extension to the Terrorism Risk Insurance Act (TRIA) has passed the U.S. Senate. The measure was approved by unanimous consent. The original TRIA was passed in wake of 9/11 and is set to expire on December 31.

Philadelphia — CIGNA Corp. is expanding into the small-group healthcare market with the announcement of its intention to pay $1.5 billion in cash for Great-West Healthcare, a deal that is expected to close during the first half of 2008, subject to regulatory approval. The Philadelphia-based carrier, whose CIGNA HealthCare business is based in Bloomfield, Conn., said it plans to fund the deal through cash and debt, and that it will also inject approximately $400 million of capital into its subsidiaries to support the acquired business.

Los Angeles – Using the 2006 fatal crash data released by the U. S. Department of Transportation just weeks ago, Farmers Group Inc. has completed a study to determine the most influential factors in drivers’ mortality rate in multi-vehicle accidents.

Washington — Insurance industry associations are obliging to a request for comments by the U.S. Treasury Department as it conducts a review of the regulatory structure associated with financial institutions. Several associations used the opportunity to reiterate their opposition to the creation of the optional federal charter (OFC) for the insurance industry. Senators Tim Johnson, D-N.D. and John Sununu, R-N.H., introduced the National Insurance Act of 2007 into the upper house in May.

Needham, Mass. — The insurance industry has relied upon the independent agency system as a main distribution channel for decades. However, new business concerns are threatening its success and even its existence, according to recent research from Needham, Mass.-based TowerGroup Inc.

Needham, Mass — While the insurance industry has not typically been known for leading in technological innovation, new TowerGroup Inc. research finds that rapid advancements in technology are poised to reshape the insurance landscape over the next five to 10 years.

London – As recently as a decade ago, most carriers did not consider the potential ramifications of emerging nanotechnologies. Now, even Lloyd’s of London is acknowledging the risks and opportunities that nanotechnology presents. The London-based firm, in collaboration the London-based Lighthill Risk Network, not-for-profit science organization, is hosting a half-day seminar in the Old Library on December 10 to discuss the topic.

Oakland, Calif. — Kaiser Permanente has received the "Recognizing Innovation in Multicultural Health Care Award" from the National Committee for Quality Assurance (NCQA) for its efforts to provide health plan members across the country with culturally and linguistically appropriate health care services.

Washington – An extension to the Terrorism Risk Insurance Act (TRIA) has passed the U.S. Senate. The measure was approved on Friday by unanimous consent. The original TRIA was passed in wake of 9/11 and is set to expire on December 31.

Mayfield Village, Ohio - In early September, The Progressive Group of Insurance Cos., based in Mayfield Village, Ohio, announced a reorganization designed to increase the company's ability to execute on key strategies, lower its non-claims expense ratio and foster growth through more competitive pricing, improved customer retention and an increased focus on brand development. The reorganization included combining its agency and direct businesses into a single personal lines organization.

Mayfield, Ohio - With an overarching goal to create a safer driving experience for its customers, The Progressive Group of Insurance Cos. is offering a virtual driving experience to existing and potential customers across America. The carrier is teaming with Metro City Group, a Laguna Niguel, Calif., owner of a 68-foot multimedia-equipped tractor-trailer, to provide drivers with the chance to test their skills in practical behind-the-wheel driving situations in a safe, virtual environment. With their eyes on the road and their hands securely placed at the “nine” and “three” positions on the steering wheel, people who experience the Progressive Driving Skills Simulator will increase their knowledge of the rules of the road and be better equipped to handle any driving situation. The driving course curriculum includes real-life situations--such as driving in high traffic, congested areas, through foggy or rainy weather or simply passing and yielding to other drivers--and the virtual technology system measures drivers' responses, reaction times, crash reduction techniques and general driving knowledge. "The interactive experience of the Progressive Driving Skills Simulator gives people the chance to 'test drive' their skills in all types of driving situations, which we hope will prepare them for driving on the real--not virtual--road," said Progressive product manager Mike Storbeck from the company's headquarters in Mayfield, Ohio. "Our objective has always been to redefine drivers education and provide a practical training program that gives people a chance to test, and practice, their skills in a safe, simulated environment," said Tim Albright, president of Metro City Group, owner of The Simulator. "We are looking forward to working with Progressive, and are sure that, together, we can make our roads safer and more enjoyable for everyone." Over the next several months, the Progressive Driving Skills Simulator will travel to many local events in the Western United States, including Motor Trend Auto Shows, state fairs and other automotive industry-related events. More information is available at www.progressive.com or www.streetsimulator.com. Source: Progressive Group of Insurance Cos.

Washington – The Homeowners' Defense Act of 2007, introduced into the upper chamber by Senators Hillary Clinton, D-N.Y., and Bill Nelson, D-Fla., aims to address availability and affordability of natural disaster insurance.

Washington – A Bill to revamp the National Flood Insurance Program has left the Senate Banking Committee and is set for the floor. To the delight of many, the Senate version does not add coverage to wind losses to the program.

Kansas City, Mo. – The National Association of Insurance Commissioners (NAIC) has responded to a letter from a coalition of consumer groups that questioned the impartiality of the recently adopted revisions to the NAIC Viatical Settlements Model Act with a letter of their own.

Bismarck, N.D. – A coalition of consumer representatives have asked the National Association of Insurance Commissioners (NAIC) to revisit the recently adopted changes to the viatical settlement model law. In a letter, the group raised the specter of conflict of interest, and urged NAIC to strengthen its policy regarding it.

Washington – Legislation introduced in the House aimed at revamping the National Flood Insurance Program (NFIP) is garnering praise. H.R. 3959, sponsored by Rep. Scott Garrett (R-N.J.) and Financial Services Committee Chairman Barney Frank (D-Mass.), proposes to gradually phase out some of the subsidies in the program.

Philadelphia - For nearly two decades, consulting firms, technology companies, R&D-driven corporations and other knowledge-intensive organizations have made significant investments in "knowledge management" initiatives. These initiatives are intended to facilitate the capture and transfer of company expertise as a way to spur learning and innovation.But research by Wharton management professor Martine Haas and Morten Hansen, professor of entrepreneurship at INSEAD, indicates that knowledge sharing efforts often fail to result in improved task outcomes inside organizations—and may even hurt project performance. However, organizations that plan carefully before launching a knowledge-sharing initiative, and support these efforts along the way, have a much better chance of adding value, the researchers say.

Washington - A notice published in the Federal Register seeking comments for a broad Treasury Department review of financial regulation is biased in favor of federal regulation of insurance and foreign business entities, according to the Alexandria, Va.-based National Association of Professional Insurance Agents (PIA).The specifics of the Nov. 11, 2007 published notice "raise critical concerns about the direction, purpose and intent of the review process itself, concerns we are compelled to address directly to you at this time," states PIA in a letter to Treasury Secretary Henry Paulson.

Stamford, Conn.—A recent release from Pitney Bowes Inc. announced its Pitney Bowes Group 1 Software and Pitney Bowes MapInfo business units, acquired separately, will combine into a single software company. The move is effective immediately, and the businesses will merge operations over the next several months.

Washington — The Office of Management and Budget has released a "statement of administration policy" threatening a presidential veto of legislation aimed at extending the Terrorism Risk Insurance Act (TRIA).

Washington — Insurance industry associations are giving mostly favorable reviews to the passage of H.R. 2761, legislation that would extend and expand the Terrorism Risk Insurance Act (TRIA). The bill, which passed the lower chamber yesterday by a vote of 312-110, aims to extend TRIA for 15 years, and expand the number of lines covered within it.

Needham, Mass. — A new research report from TowerGroup Inc. says insurers should go above and beyond current regulatory requirements when dealing with the issue of annuity suitability.

Washington — The heads of two insurance industry associations have issued a joint letter urging the National Governor's Association to drop their opposition to the National Insurance Act.

Washington — The need to comply with Section 404 of the Sarbanes-Oxley Act (SOX) is only having a minimal effect on enterprise risk management (ERM), new research has found.

Fremont, Calif. — Tricom Document Management Inc., a company specializing in outsourcing services, has been awarded a Silicon Valley/San Jose Business Journal "Fast 50" Private Companies listing for 2007. The award designating Tricom as the 12th fastest growing private company in Silicon Valley was announced in the Journal's special publication, The 50 Fastest Growing Private Companies in Silicon Valley for 2007.

Westlake, Ohio — Wilton, Conn.-based Wilton Re has signed a multi-million dollar administrative services agreement with Westlake, Ohio-based Antares Management Solutions and U.K.-based GeniSys Group.

Houston — Stewart Information Services Corp. plans to merge its two related technology subsidiaries, Stewart Transaction Solutions and PropertyInfo Corp. Stewart expects the merger to be completed by Jan. 1, 2008.

Toronto — Camilion Solutions Inc., a Markham, Ontario-based provider of product development solutions and next-generation policy administration systems to the insurance industry, announced that accelerated business growth has necessitated a relocation of their corporate headquarters to a facility twice the size of their previous location.

Los Angeles - The Automobile Club of Southern California (Auto Club), the largest AAA affiliate in the nation, has selected the ClaimCenter product from Guidewire, San Mateo, Calif. ClaimCenter will consolidate and ultimately replace the company’s existing legacy claims systems, performing end-to-end claims handling functionality for all Auto Club lines of business.

Miami - To deliver on the commitment to promote ecosystem-based innovation and collaboration, Walldorf, Germany-based SAP AG announced that the industry value network (IVN) for insurance will join 13 existing industry-focused IVNs hosted by SAP. The IVN for insurance will bring together independent software vendors, system integrators and SAP to co-innovate with insurers to help them improve profits, customer relationships and their competitive position through effective applications and a flexible IT environment. Members of the IVN for insurance will initially focus on issues facing property/casualty insurers in the North American market in the areas of claims, customer service, sales and distribution, and underwriting and policy processing.Plans for the IVN for insurance currently include key innovative partners in the insurance industry: Adobe, CGI, IBM, MSG, Opentext, Planetsoft and Skywire. The partners and SAP will initially collaborate to bring together industry expertise, knowledge and capabilities in a multi-vendor ecosystem to address the high-value business needs of customers. Customers will be invited to participate in the second phase of the IVN.

Baltimore, Md. — Metastorm, a provider of business process management (BPM) software for organizational agility, innovation and governance, announced the acquisition of Proforma Corp., the leading provider of enterprise modeling solutions for enterprise architecture (EA) and business process analysis (BPA). Metastorm says the combined company will deliver an integrated enterprise software platform that unifies business strategy and architecture, process analysis and optimization, and managed human- and system-centric process execution.

Salt Lake City - To help benefit administrators improve payment accuracy and prevent unnecessary losses associated with fraudulent claims, Sandy, Utah-based HealthCare Insight LLC (HCI) formed a strategic alliance with EZ-CAP, the flagship product of Longwood, Fla.-based MZI HealthCare LLC (MZIHC), a provider of health plan administration software.

Austin, Texas — Lombardi Software Inc., an Austin, Texas-based business process management software provider, has been named a finalist for customer service excellence in the 2007 Greater Austin Business Awards. Lombardi is named as a finalist in the large company award category.

Denver - Colorado Casualty's appointed agents in Arizona and New Mexico are the first in the Liberty Mutual Group member's six-state territory to be equipped with Commercial IQ, the company's, Web-based technology for commercial lines quoting, binding and policy issuance.Commercial IQ is designed to deliver an automated underwriting process with expanded, yet simplified, eligibility criteria, and a sophisticated pricing system with multiple price points, which results in fewer referrals, less intervention, the best price up front and quicker policy issuance. Commercial IQ's "Quick Quote" feature enables agents instant access to a faster online quote with minimal entry of information, according to Liberty Mutual Group. Agents also can select the most appropriate product for a commercial risk using Commercial IQ's SmartNav, the pre-qualification tool that requires only a business class code and responses to a few basic eligibility questions to best meet customers' needs.

Boston — Karen Clark, former president and CEO of AIR Worldwide formed an independent firm—Karen Clark & Co.—to help companies better use catastrophe models as sophisticated tools for making important risk management decisions.

Dublin, Ireland - FINEOS Corp., a global provider of enterprise software solutions for insurance, bancassurance and social insurance, has extended its relationship with IBM to enable the FINEOS Claims solution to now run on IBM System z. The IBM System z enablement will allow insurers that rely on mainframes at the heart of their enterprise infrastructure to run FINEOS solutions on their preferred platform, says FINEOS.

State College, Pa. — Optical Image Technology Inc. (OIT), creator of DocFinity workflow and document management software, announced a strategic business partnership with Bethlehem, Pennsylvania-based DBSi. This alliance is expected to benefit customers and prospects of both companies through expansion of offerings in workflow and document management for DBSi and high-availability disaster recovery and managed hosting for OIT. Both OIT and DBSi support mission-critical enterprise environments within healthcare, financial services, technology and other market segments; the focus is on their clients being "always on" since disruption of services or inability to access information can have a notable impact on their clients.

Louisville, Ky. — SHPS Inc., a Louisville, Ky.-based health advocacy and health benefits solutions provider, expanded its partnership with Delta Health Systems, a Stockton, Calif.-based independent third-party administrator (TPA), to offer SHPS' integrated care management solution. The solution is designed to enable TPAs to integrate utilization management, case management, disease management and wellness programs into a seamless medical management experience.

San Angelo, Texas - Fletch Data LLC, a San Angelo, Texas-based electronic directory assistance and telephone appending provider signed an agreement to partner with Simi Valley, Calif.-based CDS Software to offer CollectOne customers access to Fletch Data's batch processing telephone database. Customers will be able to access Fletch's database through CDS' CollectOne software suite.