Distribution

Social networking has infiltrated consumers' lives, and insurers are using it to alter brand images.

Insurers are finding self-service portals to be an important distribution channel and are taking steps to improve functionality.

Research reveals gap in health, life insurance direct marketing to Gens X and Y.

A Towers Perrin survey finds customer experience as the key driver, while predictive modeling has been slow to make inroads.

Insurers may be wary of target-date funds, but are keeping their eye on regulatory developments.

AXA Equitable Life Insurance, Conseco Inc. and Midland National Life Insurance Co. are some of the companies to receive recognition for technology and quality enhancement.

The Independent Insurance Agents of North Carolina recognized the personal and commercial P&C insurer for the second consecutive year.

Northeast Bancorp's 10 insurance agency acquisitions since 2007 have vaulted it to 60th place among bank holding companies that sell insurance, up from 156th place in 2005.

Vendor purports its comparative rater will keep personal lines agents on the frontlines.

Anne MacDonald will be responsible for the company's marketing, brand management and advertising strategy, and will serve on the company's management committee.