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AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to require a person on the other end of a call.

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.

Insurers can transform AI spending into intelligent capacity investment through several practical steps and strategies.

Enterprises are adopting agentic AI that plans and executes on its own while compounding errors, accountability gaps and cyber risk. Clear safeguards and auditability are critical.

As fraudulent claims evolve, so do the defenses against them. Here are four common fraud claims and how to combat them.

Three U.S. senators opened an inquiry into insurance ratings firm Demotech and whether its assessments may be exposing taxpayers to growing risks tied to climate-driven insurer failures.

CannaLnx, a new digital health platform, connects doctors, insurers and dispensaries as employers begin adding reimbursable medical cannabis to workplace benefit plans.

Increases ranging from 0.9% to 8.8% are necessary to maintain the insurer's past level of operating profit, according to its filings with state regulators.

AI may be accelerating and scaling digital crime, but the same underlying technology is poised to advance cybersecurity intelligence and strengthen defenses.

Successful risk management pairs AI-driven efficiency with human insight and aligns digital initiatives with strategic business goals.